Warranty and Product Returns

All products in our store are covered by a warranty ranging from 2 weeks to 99 months, depending on the service policy of the manufacturer. The warranty period is stated in the description of each product. Every product is supplied with a warranty card issued by the manufacturer or with a warranty card issued by our store.

Please verify the completeness of the delivery and the absence of any defects when you receive the product (the scope of delivery is stated in the product description or in its operating manual).

Warranty service is carried out by authorised service centres approved by the manufacturer.

The contact details of the service centres are provided in the warranty card.

Warranty service is provided on condition that the warranty card has been filled in correctly, namely that the following details are stated:

  • Model
  • Serial number
  • Warranty period
  • Date of sale of the product

Please retain the warranty card for the entire service life of the product.

Under the Law "On Protection of Consumer Rights" you are entitled to exchange or return a product within 14 days of purchase. To do so, please make sure that:

  • The product has not been used and bears no traces of use, such as scratches, chips or scuffs; the call timer of a telephone shows no more than 5 minutes of conversation; the software has not been modified.
  • The product is complete with all supplied items.
  • The integrity of the factory packaging has not been broken.
  • All labels, seals and factory markings have been preserved.

The exchange or return of a defective product is possible only after an authorised service centre has confirmed that the conditions of use have not been violated.

Grounds for refusing a return or an exchange:

  • The product shows damage, traces of use, external interference or modification.
  • Products cannot be accepted for return or exchange after 14 days from the date of sale.

You may exchange or return a product at our pick-up point located at: Kyiv, 7/9 Yaroslavskyi Lane, office 4.

Business hours: Monday to Friday, from 10:00 to 17:30.

Telephone numbers: (093)594-00-77, (095)594-00-77, (097)594-00-77.

To return a product to the store, you need to bring with you:

  • The original warranty card (if it was supplied with the product).
  • A document confirming payment for the product.
  • If the product was paid for by card, the payment card used to make the payment.
  • A document confirming the identity of the buyer.

To return a product via "Nova Poshta", please contact our manager by telephone or through a messenger

Grounds for refusing warranty service:

  • The integrity of the warranty seals has been broken.
  • There is mechanical or other damage caused by intentional or negligent actions of the buyer or of third parties.
  • The rules of use set out in the operating documents have been violated.
  • Unauthorised opening, repair or modification of the internal connections and components of the product has been carried out, or the design or circuitry of the product has been altered.
  • The warranty card has been filled in incorrectly.
  • The serial number or the IMEI code has been altered, erased or cannot be identified.

Warranty obligations do not extend to the following faults:

  • Natural wear and tear, exhaustion of the service life.
  • Accidental damage and damage arising from careless handling or use (exposure to liquid or dust, ingress of foreign objects or insects into the product and similar cases).
  • Damage caused by natural disasters or natural phenomena.
  • Damage caused by an emergency rise or drop of voltage in the mains or by incorrect connection to the mains, with visible traces of burnt-out components of the product.
  • Damage caused by defects of the system in which the product was used, or arising from the connection of the product to other devices.
  • Damage caused by use of the product for purposes other than intended or by violation of the rules of operation.
  • Software that is not part of the product package.
  • Preservation of information on a hard disk drive or a solid-state drive (storage devices)*.
  • The service department and the seller bear no liability for the possible loss or leakage of personal data of the user, of members of the user's family or of third parties that is held on the product (device): in the internal memory of the equipment or on its storage media submitted for repair or service together with the main product, in the event of possible reprogramming, replacement of the device memory, or replacement or update of the system software.

Opening a PC without voiding the warranty

Do you wish to remove the warranty seals in order to install additional components yourself or to carry out preventive cleaning of the PC, without losing the warranty?

To do so, several steps are required:

  1. Write to our Telegram: @ETE.ua  or to Viber, and state the serial number of your PC.
  2. We will send you a permission form for the removal of the warranty seal, which needs to be filled in.
  3. Send the completed form to us at service@ete.ua

 Only 2 minutes of your time, and the warranty remains valid:)